Contact us

Contact us online

If you want to report a problem or request / pay for a Council service, the quickest and easiest option is to do it online. You can find our most popular online services on our save time, do it online page. You can also find the service you want from our home page or use the search bar above.

Other ways to contact us

If you're unable contact us online or if an illness or disability means you prefer to communicate with us in a particular way, then we'll do everything we can to help. 

If you have a complex enquiry 

If your enquiry is complex please call Customer Services on 01234 267422. 

We may offer you a face-to-face appointment at our Customer Service Centre in Bedford Town Centre.

If you need digital assistance

If you need help to carry out a task online, please call us on 01234 267422. 

We may offer you a face-to-face digital assistance appointment at our Customer Service Centre in Bedford Town Centre.

You can also find support and guidance to help you carry out tasks online on our digital help page.

If you have a non-urgent enquiry

Please email if you cannot phone us and if your enquiry is not urgent.

In an emergency 

Emergency / out of hours contacts

Emergency with no access to phone or internet

If you are homeless or need emergency support and have no access to a phone or the internet, you can visit our Customer Service Centre during normal working hours only at:

Customer Service Centre
2 Horne Lane
MK40 1RA 

  • Monday, Tuesday, Thursday and Friday: 9am-5pm
  • Wednesday: 10am-5pm

Our Customer Charter

Find out about our Customer Charter and service standards

This Charter tells you about the level of service you can expect from Bedford Borough Council. It also tells you what we expect from you and what you can do if things go wrong. 

We want to give the best service we can to everyone that needs our help.

Our responsibilities to you:

  • We will be friendly, helpful and professional at all times.
  • We won’t use jargon, we will use plain English.
  • We will treat everyone fairly, equally and with respect.

Our service to you:

  • We aim to answer every telephone call you make to Customer Services.
  • We aim to answer all switchboard calls within 20 seconds.
  • We will respond to email enquiries within 10 working days.
  • We will deal with your enquiry efficiently and effectively.

Your responsibilities to us:

  • Please behave in a considerate and polite way so that we can give you and other customers the standard of service you would expect.
  • Treat us with respect. We will not tolerate harassment, threats or assaults.
  • Let us know what you think about the service and how we can improve what we do.
  • Give us complete and accurate information on time.

Comment, compliment or complaint:

  • Sometimes you may feel we haven’t provided you with the level of service you expected.
  • Sometimes we may exceed your expectations.

If you have any comments on our service let us know using the form below.

Provide feedback