Bedford Borough Hub
The Bedford Borough Hub is a one-stop, Bedford town-centre destination for residents who need help with Council services. Residents are welcome to drop in for help with enquiries / advice from our Customer Services team.
Help with online services
We understand that some residents may want help with using our online services. The Bedford Borough Hub offers residents access to computers, free Wi-Fi and phones. If you need extra guidance with online services, our digital assistants are on hand to offer personalised support.
Where is the Bedford Borough Hub?
The Bedford Borough Hub can be found at:
2 Horne Lane
Bedford
MK40 1RA
01234 267422
Opening hours
Days |
Opening hours |
Monday, Tuesday, Thursday and Friday |
9am - 5pm |
Wednesday |
10am - 5pm |
Contact us online
If you want to report a problem or request / pay for a Council service, the quickest and easiest option is to do it online. You can find our most popular online services on our save time, do it online page. You can also find the service you want from our home page or use the search bar above.
SignLive for BSL users
If you have difficulty hearing or speaking and you are a British Sign Language user, you can contact us using the SignLive BSL interpreting service.
Other ways to contact us
If you're unable contact us online or if an illness or disability means you prefer to communicate with us in a particular way, then we'll do everything we can to help.
If you have a complex enquiry
If your enquiry is complex please call Customer Services on 01234 267422.
We may offer you a face-to-face appointment at our Bedford Borough Hub in Bedford Town Centre.
If you need digital assistance
If you need help to carry out a task online, you can drop into the Bedford Borough Hub. Alternatively, call us on 01234 267422 to arrange a face-to-face digital assistance appointment or for help over the phone.
You can also find support and guidance to help you carry out tasks online on our digital help page.
If you have a non-urgent enquiry
Please email customerservices@bedford.gov.uk if you cannot phone us and if your enquiry is not urgent.
In an emergency
Emergency / out of hours contacts
Emergency with no access to phone or internet
If you are homeless or need emergency support and have no access to a phone or the internet, you can visit the Bedford Borough Hub during normal working hours only at:
Bedford Borough Hub
2 Horne Lane
Bedford
MK40 1RA
Days |
Opening hours |
Monday, Tuesday, Thursday and Friday |
9am - 5pm |
Wednesday |
10am - 5pm |
How to contact us for the service of Legal Notices
The address for service of legal notices on the Council is:
Legal Services
Borough Hall
Cauldwell Street
Bedford
MK42 9AP
DX 117105 BEDFORD 4