You can only report a missed bin collection if:
- you left your bin out in the correct place on the correct day by 6am
- you are reporting a missed bin within 2 working days of the original collection day
It won’t be considered a ‘missed bin’ unless all of these apply. You will need to wait until your next scheduled collection.
If we agree a collection has been missed we will return within the next 2 working days from when you report it.