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Report a pothole

Report a pothole by using our report a problem online form. You can also use this online form for reporting street light faults and other highways-related issues.

Report a pothole 

Or call our Highways Helpdesk on 01234 718003.

How we categorise repairs 

Repairs normally fall into two categories:

  • Category 1 smaller repairs
  • Category 2 defects according to their severity, which are carried out to make the roads and pavements safe, and the larger repairs such as relaying kerbs or resurfacing roads. These are usually planned many months (or even years) in advance.

Methods we use to repair a pothole

  • making good any safety defects identified by Inspectors by “patching” to replace failed surfaces
  • resurfacing by replacing the top layer
  • reconstruction by digging down to base level, relaying the base level and resurfacing
  • surface dressing by hot bitumen and loose stones (used in rural area only as a rule)

We are responsible for the management, maintenance and improvement of the non-trunk highway network in Bedford Borough.

We use a the Highways inspection manual (PDF) as a tool to identify and determine the types of defects which are likely to create a danger or serious inconvenience.