A poll of residents found that 98% of people were satisfied with Bedford Borough Council’s Customer Services team.
198 residents were quizzed in June about their experience with the team, with 194 being satisfied or better, and 67% being extremely satisfied.
And 87% were satisfied with how long it had taken them to answer their query that day.
Feedback from residents included “Prompt response with clear communication,” “Great service today,” and “Can only get better as the officer is very helpful.”
Councillor John Wheeler, Portfolio Holder for Customer Experience (inc. Leisure, Recreation and Culture) said; “We’ve got a fantastic Customer Services team, full of dedicated and hard-working staff. Every one of them has a really multi-faceted skillset, full of knowledge of so many areas of the Council’s work.
“They cover 23 different service areas, and from one call to the next they could be resolving a benefits query, then helping someone pay their council tax, before helping them apply for a parking permit.
“They’re also, frequently, the unsung heroes in a crisis, from flooding incidents to tragedies such as the recent rail tragedy or Cleat Hill.”
“Thank you to all of them,” he added.