Homelessness or threat of homelessness

If you are homeless or threatened with homelessness, get in touch with our housing team if:

  • you are asked to leave by friends or family within 56 days (8 weeks)
  • there is a breakdown in the relationship with your landlord or the person you are living with
  • you are being evicted, for example, you have been served a Section 21 eviction notice
  • you are experiencing domestic violence in your home
  • there is any other reason that puts you at risk of homelessness

When you phone, you will asked about your circumstances so that we can decide on the best way to help you. This is an assessment of your housing needs so that we can then provide tailored advice about your options.

Call us on 01234 718058 at these times:

  • Monday, Tuesday, Thursday and Friday: 9am-5pm
  • Wednesday: 10am-5pm

In an emergency outside of these hours please call 01234 267422.

Duty to refer

Certain public authorities must notify us where one of its service users:

  • may be homeless or at risk of homelessness, and
  • consents to the referral

The following are public authorities with a duty to refer:

  • prisons (public and contracted out)
  • youth offender institutions and youth offending teams
  • secure training centres (public and contracted out) and colleges
  • probation services (community rehabilitation companies and national probation service)
  • Jobcentre Plus
  • accident and emergency services provided in a hospital
  • urgent treatment centres, and hospitals in their capacity of providing in-patient treatment
  • social service authorities.

For more information please see: Guide to Duty to Refer.

To make a referral to us please see below: