Anti-social behaviour case review

If you, or someone you know, is suffering the effects of anti-social behaviour (ASB), and: 

• the ASB has been reported to the Council, police or your landlord
• you are not satisfied with the action that has been taken

then you have the right to request a review.

What is an ASB case review? 

The Anti-Social Behaviour, Crime and Policing Act 2014 sets out the requirement for relevant bodies in a local authority area to make arrangements for, and to carry out, Anti-Social Behaviour case reviews. ASB case reviews are also known as a ‘Community Trigger’.

The ASB case reviews aim to:

• identify opportunities for additional work that will have a positive impact on the issue 
• ensure that all responsible organisations work together to try to resolve the issue

By requesting an ASB case review, you will be starting a process which will get your local council, the police and other organisations working together to identify what can be done to better tackle the anti-social behaviour that is affecting you.

You will have the opportunity to speak to the organisations responsible for helping you and to ask questions of those organisations.

You can make suggestions and take an active role in resolving the issues that affect the way you have to live your life. You can stop the process at any time.

The ASB case review is not a complaints procedure, and it will not examine how a particular agency or agencies have tackled a problem in the past. Instead, it focuses on the existing situation and what more can be done.

Wherever you live in Bedfordshire, the ASB case review process is the same.

Qualifying criteria for an ASB case review

To qualify for an ASB case review, a complainant must provide evidence that despite having reported at least three separate incidents to one or more relevant bodies in a 12-month period, the issue has still not been resolved to their satisfaction.

The application for an ASB case review must be made within six months of the date of the most recent incident reported.

Each incident should have been reported within one month of the behaviour occurring. 

A complaint made to several agencies at or around the same time will only count as one complaint.

The completion of diary sheets as part of an investigation process is not considered to be a reported incident.

Where a case review application does not meet the above criteria, the relevant bodies may still decide that the threshold for a case review is met by taking account of the following factors:

• The persistence of the anti-social behaviour about which the original complaint was made. 
• The harm caused, or the potential harm to be caused, by that behaviour.
• The adequacy of the response to that behaviour.

Request an anti-social behaviour case review

We only require basic information to start the process, and it is important to us that you have different ways to contact us - you can use our online form, the phone, write a letter or ask in person for help.

How to request an ASB case review online

The online form below is designed to be clear and easy to complete, and you can also ask the person representing you to assist you or fill the form in for you. 

By submitting the form you agree that you have read and accepted how we process your personal data. 

Use the button to apply as a guest:

Alternatively, login to / register for a Council Services account to request an ASB case review.

You can ask for help with completing the online form or request a paper application form by emailing us at CommunitySafety@bedford.gov.uk or by calling us on 01234 267422.

What happens next?

We will acknowledge receipt of your request for an ASB case review within five working days.

If you meet the threshold for an ASB case review the first meeting will be held within 28 days.

If you are advised that the threshold is not met or, following review you still remain dissatisfied with the outcome, you have a right to appeal the decision.

You are entitled to have your review heard within 15 days of the appeal being received.

Anti-social behaviour case reviews over the last few years (1 April to 31 March)