The Better Housing Better Health team is offering support to local residents to keep warm and well at home, improve the energy efficiency of their homes and save money on their energy bills.

Better Housing Better Health can provide residents with impartial expert advice over the telephone. Depending on your circumstances, a warm and well assessment can offer:   

  • information about grants or support services that are available
  • energy saving advice
  • access to the priority service register
  • access to emergency fuel vouchers
  • small measures such as draft excluders

Home energy assessment visit

If someone in your household meets one or more of the criteria below, you may be eligible for a home energy assessment visit.

This can include:

  • an initial assessment of your property's energy efficiency and identification of areas for improvement
  • advice and support for energy-saving measures, such as insulation and draught-proofing
  • information on available grants and funding to help with the cost of energy-saving improvements
  • guidance on how to switch to a cheaper energy supplier
  • advice on staying warm and well during the winter months

Eligibility criteria

Households that qualify for a home energy assessment visit are:

  • low income households
  • households in receipt of benefits where a resident also has a health condition that is adversely affected by the cold or damp
  • households where there is a resident with a disability

Request an assessment

Go to the Better Housing Better Health website or phone 0800 107 0044 for more information (calls are free from mobiles and landlines).

Helping to stay warm this winter

The current cost of living crisis is making it difficult for some families to heat their homes. There are lots of hints and tips to help keep you warm and to save you money on the keeping warm and well pages on GOV.UK

If you’re struggling to cope with the rising cost of living go to our help with the cost of living webpage for information about various forms of help that may be available. 

See also the Warm Homes: Local Grant energy-efficiency upgrades scheme, and help with paying bills. And our Energy and water advice for residents webpage.