The Freedom of Information Act 2000 gives you the right to ask in writing for any information held by any public authority.
If the information you want meets the definition of ‘environmental information’ it will be handled under the Environmental Information Regulations 2004.
Before you make an FOI / EIR enquiry
Rather than submitting a request and waiting to receive the response, you may be able to find the information you are looking for in our Publication Scheme. A Publication Scheme is a guide to the information that the Council routinely makes available.
If you can’t find the information here, before you submit a request, please check that:
- you are only asking for the information you genuinely need
- the request is clear, concise, and focused
- there are no obvious factual inaccuracies
- the tone is appropriate
Using AI to help draft information requests?
AI tools can be helpful, but they can also introduce errors or create overly complex requests that increase the burden on public bodies and cost to the taxpayer.
When using AI to help draft an information request, please make sure you check the final wording so that it reflects your actual information needs.
Before you submit a request or secondary correspondence, please check the following:
- AI tools sometimes generate broad or excessive wording that goes beyond the information you want or need. Please ensure you are only asking for the information you are genuinely looking for.
- Short, straightforward requests are easier for us to process and usually lead to quicker, more accurate responses. Please ensure your request is clear, concise and focused.
- AI tools can sometimes produce inaccurate or misleading content. Please check your request carefully before submitting it so that there are no obvious factual inaccuracies.
- AI-generated content can sometimes sound abrupt, or otherwise inappropriate. Please check the tone before sending.
Why does this matter?
We are seeing an increase in requests and secondary correspondence that appear to have been drafted by generative AI. These can require additional clarification because of inaccuracies or unnecessary complexity. This creates delays for both requesters and our teams.
Need guidance?
You can find advice on making effective information requests on the Information Commissioner’s Office website.
How to submit an FOI / EIR enquiry
The quickest and easiest way to make an enquiry is online using this form:
Make an FOI / EIR enquiry
Or you can write to us at:
Request for Information
Borough Hall
Cauldwell St
Bedford
MK42 9AP
Public authorities must respond promptly to information requests within 20 working days. If we need to ask you to clarify your request the 20 day time limit will be suspended while we wait for your response to our request for clarification and will start again as soon as we receive your reply.
You can help avoid any uncertainty / delay by describing the specific information you want, and the service you want a response from in your request.
Fees for information
Dependent upon the amount of information being sought, you may be asked to pay a fee. Should this be the case, you will be contacted before any work commences.
We can only charge a fee if we estimate the cost of providing the information will be more than £450. We can then refuse to answer on cost grounds, charge up to the full cost or answer it for free.
If your request is refused
The Freedom of Information Act allows us to refuse to give you information where it must not or should not be made public. For example, we may be prevented by other legal provisions from providing it or it may include personal information that should be kept private.
The Act also allows us to refuse information where the cost of supplying it is excessive. Where we are unable to supply information to you we will always give you a full explanation of the reasons.
Internal review
You have the right to ask for a review if you are unhappy in any way with the response we give, or the way we respond.
We will arrange for an independent review of the decision through our internal review procedure.
Independent review
If you are still unhappy with our response to your information request after going through our internal review procedure, you can appeal to the Information Commissioner's Office (ICO) who oversees public authorities’ performance under the act.
The ICO will review our decision, including the way we have responded, and can order the Council to let you have the information. You (or the Council) can appeal against the Information Commission’s decision to the Information Tribunal.
Read more about the FOI Complaints procedure here.
Re-use of public sector information
For further information please look at these external links: