Abuse is mistreatment by any other person or persons that violates a person's human and civil rights.
The abuse can vary from treating someone with disrespect in a way which significantly affects the person's quality of life, to causing actual physical suffering.
Abuse can happen anywhere - in a residential or nursing home, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.
Action you can take
If you or someone you know are being abused, please report it to the Safeguarding Adults Team as soon as possible. Your concerns will be taken seriously.
Call 01234 276222 during these times:
- Monday to Thursday: 8.45am to 5.20pm
- Friday: 8.45am to 4.20pm
For after hours emergencies contact 0300 300 8123
You can also email email@example.com.
Call the police on 999 in an emergency.
People at risk of abuse
- People with a learning, sensory or physical disability
- Older people who depend on or need help from others
- People with mental health problems
- People with dementia
Types of abuse
- Physical abuse such as hitting, pushing, pinching, shaking, misusing medication, scalding, restraint, hair pulling.
- Sexual abuse such as rape, sexual assault, or sexual acts to which the adult has not or could not have consented, or to which they were pressurised into consenting.
- Psychological or emotional abuse such as threats of harm or abandonment, being deprived of social or any other form of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, being prevented from receiving services or support.
- Financial or material abuse such as theft, fraud or exploitation, pressure in connection with wills, property, or inheritance, misuse of property, possessions or benefits.
- Neglect such as ignoring medical or physical care needs and preventing access to health, social care or educational services or withholding the necessities of life such as food, drink and heating.
- Discriminatory abuse such as that based on race or sexuality or a person's disability and other forms of harassment or slurs.
- Institutional abuse can sometimes happen in residential homes, nursing homes or hospitals when people are mistreated because of poor or inadequate care, neglect and poor practice that affects the whole of that service.
Who might be causing the abuse?
The person who is responsible for the abuse is very often well known to the person abused and could be:
- A paid carer or volunteer
- A health worker, social care or other worker
- A relative, friend or neighbour
- Another resident or service user
- An occasional visitor or someone who is providing a service
If the abuse is also a crime
If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved we will work with them and with you to support you.
If you are worried about contacting the police you can always contact us to talk things over first.
What happens after the abuse is reported
- A member of staff will listen to your concerns and may ask you some necessary questions to ensure that they understand the persons circumstances fully.
- The member of staff will advise you about what is likely to happen next.
- If the person is in critical danger, we will arrange to visit the person immediately and offer support to minimise the risks.
- If the person is at substantial risk of harm, we will arrange to visit the person within 48 hours.
- For other reports of abuse we will normally visit within 5 working days.
The person dealing with the report will work with the person who is being abused to help them make any decisions. They will provide help and support in taking action to try to end the abuse and enable them to ensure it does not happen again.
You may want someone to contact us on your behalf and to nominate someone to speak and act for you.
We will not normally do anything or share information with other people without the permission of the person who is being abused. The only exception to this is in situations where others may be at risk of abuse or the person is not able to make decisions for themselves because of mental disability.