School complaints procedure

Parents and carers who have a complaint about a school should contact the school concerned for details of their complaints procedure.

A copy of the procedure should be on the school’s website or a hard copy available on request from the school reception.

Details of how to make a complaint and the process that will be followed should be included in the school’s complaints procedure.

See information about the Council's Local Authority Designated Officer (LADO).

Guidance on making a complaint about a school can be found on the Department for Education website.

See information about how to make a complaint, comment or compliment about Council services (including school admissions and school transport).