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Public transport user groups

The following public transport user groups are available as representative bodies promoting the interests of public transport bus and coach service users.

BABUS - Bedford Area Bus Users Society

BABUS was founded in November 2005 and has three main aims. They are: 

  • to represent the interests of bus users in the Bedford area
  • to encourage people to use buses
  • to act as a focal point between bus users, bus companies and local authorities

BABUS is one of a growing number of bus user groups across the country, and has an interest in all bus services operating from Bedford Bus Station.

BABUS is affiliated to Bus Users’ UK, the national watchdog for bus passengers.

Contact BABUS

For further information on BABUS visit their website.  


Tel: 0871 218 2287*

Fax: 0871 218 3293*

*Calls cost 10p/minute (inc. VAT) from a standard BT residential landline, plus any call setup or handling charges. Other operator’s costs will vary.

Passenger Focus

On 8 April 2008 the Secretary of State for Transport announced that Passenger Focus would widen its remit to include bus passenger representation in England. It will be representing bus passengers in England, outside of London. Included in this remit are bus services and scheduled domestic coach journeys.

Passenger Focus formally commenced work in April 2010 and continue to position themselves as the independent national passenger watchdog; making a difference on the basis of research and evidence.

Contact Passenger Focus

The passenger helpline is open 8am to 8pm Monday to Friday and 8am to 4pm on weekends.

Telephone: 0300 123 2350

Fax: 0845 850 1392

Passenger Focus
PO BOX 4257
M60 3AR

Bus Users UK

Bus Users UK is an independent group which was formed to give bus passengers a voice. It has the ear of all the major bus companies and a lot of the smaller ones too, of their trade organisation and of the Government and local authorities.

They can often help if you’ve had a problem on a bus journey. Please contact the bus company first and if you’re still not satisfied then contact Bus Users UK.

Contact Bus Users UK



Tel: 01932 232574

PO Box 119
TW17 8UX

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