Public transport user groups

The following public transport user groups are available as representative bodies promoting the interests of public transport bus and coach service users.

BABUS - Bedford Area Bus Users Society

BABUS was founded in November 2005 and has three main aims. They are: 

  • to represent the interests of bus users in the Bedford area
  • to encourage people to use buses
  • to act as a focal point between bus users, bus companies and local authorities

BABUS is affiliated to Bus Users UK, the national watchdog for bus passengers.

Contact BABUS

Website: Email:
Tel: 0871 218 2287
Fax: 0871 218 3293

Passenger Focus

Passenger Focus is an independent national passenger watchdog; making a difference on the basis of research and evidence.

Contact Passenger Focus

The passenger helpline is open 8am to 8pm Monday to Friday and 8am to 4pm on weekends.
Telephone: 0300 123 2350
Fax: 0845 850 1392

Passenger Focus
PO BOX 4257
M60 3AR

Bus Users UK

Bus Users UK is an independent group which was formed to give bus passengers a voice. It has the ear of all the major bus companies and a lot of the smaller ones too, of their trade organisation and of the Government and local authorities.

They can often help if you’ve had a problem on a bus journey. Please contact the bus company first and if you’re still not satisfied then contact Bus Users UK.

Contact Bus Users UK


Tel: 01932 232574

PO Box 119
TW17 8UX