Lost or stolen passes

Lost or damaged bus pass

If you have lost or damaged your bus pass you will need to pay a fee of £14.80 before a replacement pass can be reissued.

You can do this by calling 01234 718075 to make payment over the phone.

You can apply for your replacement online if you are able to pay the fee by using a valid debit or credit card via the website.

Apply for a replacement bus pass

Stolen bus pass

You will not need to pay for a replacement for bus passes that have been stolen. However, you will need to provide a crime reference number which is available from the police when you report a crime. Please ensure you are provided with this prior to requesting a new bus pass or you will be required to pay a fee for a replacement.

To replace a stolen card, you must call our Concessionary Travel team on 01234 718075.

We cannot provide an immediate replacement for a lost, damaged or stolen pass and you will have to pay full fare for your journeys until the replacement has been manufactured and posted direct to your home address. 

If you do not receive your replacement pass within 28 days you must tell us otherwise you may have to pay a further fee for another replacement pass.