Bedford Borough Council to Launch New Customer Hub Offering Enhanced Services and Support

Customer Service Centre

Bedford Borough Council is proud to announce the upcoming launch of the Bedford Borough Customer Hub, a new initiative aimed at providing comprehensive support and services to residents. 

Situated at 2 Horne Lane, Bedford, the town centre hub will open its doors to the public on Wednesday 19 June.

The Customer Hub will serve as a one-stop destination for residents seeking assistance with Council services. The customer service team will be readily available to address enquiries and provide guidance on various municipal matters. From resolving queries to offering advice, the team is committed to ensuring a seamless experience for visitors.

In addition to in-person assistance, the Council is introducing a revamped and enhanced digital support offering at the Hub. Visitors will have access to computers, free Wi-Fi, and phones, facilitating easy communication and online transactions. To assist those needing extra guidance with online services, floor walker digital assistants will be on hand to provide personalised support.

Recognising the importance of digital literacy, the Hub will also offer opportunities for customers to enrol in "learn from scratch" courses. These courses are designed to help individuals who are new to digital services navigate online platforms effectively, empowering them to engage with Council services with confidence.

Bedford Borough Customer Hub will also host partner organisations, such as the Citizen’s Advice Bureau, on a regular basis. These partners will offer a wide range of advisory services, including budgeting assistance and specialised support, such as independent domestic violence advice. 

The Council continues to be here to support all residents online and over the phone. The easiest way will still be to report many issues online through our 24/7 save time and do it online system.  However, for those that need additional support or digital assistance we will be introducing the offer of a face-to-face support.

The opening hours for the Bedford Borough Customer Hub will be as follows:

  • Monday, Tuesday, Thursday, and Friday: 9am-5pm
  • Wednesday: 10am-5pm

Councillor Sarah Gallagher, Portfolio Holder for Customer Experience said: "The Bedford Borough Customer Hub represents a significant step forward in our commitment to serving the needs of our residents. By offering personalised assistance, digital support, and access to valuable resources, we aim to enhance the overall customer experience and foster greater community engagement."