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Public organisations can refer homeless / threatened with homelessness service users to local housing authorities such as Bedford Borough Council.

Who has a duty to refer?

The following authorities have a duty to refer:

  • prisons
  • youth offender institutions and youth offender teams
  • secure training centres and colleges
  • probation services (including community rehabilitation companies)
  • Jobcentres in England
  • social service authorities (both adult and children’s)
  • emergency departments
  • urgent treatment centres
  • hospitals in their function of providing inpatient care
  • Secretary of State for defence in relation to members of the regular armed forces

For more information, read GOV.UK’s guide to the duty to refer.

How to make a referral

You can make a referral in the following ways:

What happens after the referral?

Once you have made a referral, our assessment and advice team will contact the service user, using the details you have provided.  We will contact you if we need more information.