2020 Transformation Programme, Digital Operation Model

The Bedford Borough 2020 Transformation Programme was set up in 2016 to make services more accessible and provide over £10 million of savings.

The report provided below outlines the programme proposals, in particular, it focuses on making more services available online.

Digital Operating Model Report 

The Digital Operating Model report provided below is part of the Transformation Programme, and it outlines proposals that will involve the whole of the Council and provide savings across the board by redesigning the services currently provided by us, in particular making more services available online.

• Report to Executive Committee on 22 February 2017.
• Executive Summary report (PDF). 
• Digital Operating Model Design (PDF). 
• Digital Operating Model Business Case (PDF). 
• Digital Operating Model Implementation Plan (PDF). 
• New Processes (PDF). 
• Target State Architecture (PDF). 
• Corporate Plan 2017 - 2021 (PDF). 
• Change Management Strategy (PDF). 
• Equality Analysis (PDF). 

Policy and strategy documents

• Code of Corporate Governance (PDF). 
• Community Asset Transfer Policy December 2015 (PDF). 
• Community Right to Bid Policy January 2013 (PDF). 
• Community Right to Challenge Policy June 2012 (PDF). 
• Communications Strategy (PDF). 
• Consultations Strategy 2017 - 2021 (PDF). 
• Corporate Asset Plan 2017 - 2022 (PDF). 
• Corporate Plan 2017-2021 (PDF). 
• Adult Services Directorate Plan 2018-2021 (PDF). 
• Chief Executive’s Directorate Plan 2016 - 2017 (PDF). 
• Environment Directorate Service Plan 2018-19 (PDF). 
• Sustainable Community Strategy 2009-2021 (PDF).