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Key plans and strategies

2020 Transformation Programme, Digital Operation Model

The Bedford Borough 2020 Transformation Programme was set up in 2016 to make services more accessible and provide over £10 million of savings.

The report provided below outlines the programme proposals, in particular, it focuses on making more services available online.

Digital Operating Model Report 

The Digital Operating Model report provided below is part of the Transformation Programme, and it outlines proposals that will involve the whole of the Council and provide savings across the board by redesigning the services currently provided by us, in particular making more services available online.

Policy and strategy documents