Dedicated hotline
If you’ve been affected by the recent incident in Cleat Hill, Bedford Borough Council is here to support you. We have a dedicated helpline at 01234 718018.
Emotional support
Bedfordshire Talking Therapies offers free and confidential talking therapies for emotional distress you may be experiencing at this time. Please visit the website to see what they have to offer. You can also call 01234 880400 to refer yourself for support.
Samaritans helpline is available 24/7 at 116 123.
Advice and Support Centre
An Advice and Support Centre is available each morning at St Mark’s Community Centre, offering computer and printer access and support from the Citizens Advice Bureau team.
Workspace and digital access
Whenever works are taking place on site at Cleat Hill affected residents can access workspace, free Wi-Fi, parking, and quiet office spaces at Bedford Borough Hall, Monday to Friday.
Additional resources
We know this is a challenging time. Our voluntary sector partners are ready to offer additional support - visit our Local Offer website for more resources.
Guidance on forming a residents' association
As discussed at previous meetings, forming a residents’ association may be of interest to enable you to work differently with us going forward.
On Monday 24 February we held an information session on how to set up a residents’ association.
- Residents' association Information Session slides (PDF)
- A step-by-step guide on setting up a residents' association (PDF)
- Roles to consider when forming a residents' association (PDF)
Helpful reading and templates:
- Meeting agendas template (Word)
- Constitution example from Charity Commission (PDF)
- Constitution example from Parks Community
Complaints process
Please use the links to the relevant organisations.
Bedfordshire Police
Bedfordshire Police 01234 842130
Or to the Independent Office for Police Contact (IOPC).
Health and Safety Executive (HSE)
Email: complaints@hse.gov.uk
Bedford Borough Council
Council online complaints form
Or to the Local Government and Social Care Ombudsman.
Bedfordshire Fire and Rescue Service
Bedfordshire Fire and Rescue online complaints form
Or to the Local Government and Social Care Ombudsman.