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Dedicated hotline

If you’ve been affected by the recent incident in Cleat Hill, Bedford Borough Council is here to support you. We have a dedicated helpline at 01234 718018. 

Emotional support

Bedfordshire Talking Therapies offers free and confidential talking therapies for emotional distress you may be experiencing at this time. Please visit the website to see what they have to offer. You can also call 01234 880400 to refer yourself for support.

Samaritans helpline is available 24/7 at 116 123.

Advice and Support Centre

An Advice and Support Centre is available each morning at St Mark’s Community Centre, offering computer and printer access and support from the Citizens Advice Bureau team.

Workspace and digital access

Whenever works are taking place on site at Cleat Hill affected residents can access workspace, free Wi-Fi, parking, and quiet office spaces at Bedford Borough Hall, Monday to Friday. 

Additional resources

We know this is a challenging time. Our voluntary sector partners are ready to offer additional support - visit our Local Offer website for more resources.

Guidance on forming a residents' association 

As discussed at previous meetings, forming a residents’ association may be of interest to enable you to work differently with us going forward.

On Monday 24 February we held an information session on how to set up a residents’ association.  

Helpful reading and templates: 

Complaints process

Please use the links to the relevant organisations.

Bedfordshire Police       

Bedfordshire Police 01234 842130 

Or to the Independent Office for Police Contact (IOPC).

Health and Safety Executive (HSE)       

Email: complaints@hse.gov.uk

Bedford Borough Council

Council online complaints form

Or to the Local Government and Social Care Ombudsman.

Bedfordshire Fire and Rescue Service      

Bedfordshire Fire and Rescue online complaints form

Or to the Local Government and Social Care Ombudsman.