Making a complaint about a food business

If food sold to you is not acceptable, it is normally best to complain directly to the company that sold you the food or the manufacturer. 

A good business will listen and address your concerns even though it may not always be their fault. 

Typical food complaints

Common food complaints can include:

  • damaged packaging
  • contamination by foreign objects including metal and glass
  • insects found within fruit or vegetable products
  • mould found in food

You can also complain about poor food hygiene or cleanliness of facilities at food outlets where you have eaten from such as restaurants, takeaways and pubs.

Make a food complaint

We can investigate and take action where food sold poses a serious risk to public health or safety.

Contact us on to report a food safety concern.