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Contact us

In line with government advice regarding the Coronavirus (COVID-19) outbreak and social distancing, if you need to contact Customer Services please stay at home and use:

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

You can find many of our services online. This lets you make a payment, report issues and request information at a time that suits you.

Such as:

You can also go to the service you want from our home page 

Customer Service Centre opening hours

The Customer Service Centre (CSC) is open on a strict triage/intercom basis.

If you must visit the Customer Service Centre, please ring the intercom and we will ask you the purpose of your visit. You will be granted access if your enquiry cannot be dealt with via a different method – such as by phone, email or online.

Monday to Thursday: 8:45am to 5pm

Friday: 8:45am to 4:45pm

2 Horne Lane
Bedford
MK40 1RA

Tel: 01234 267422

Email: customerservices@bedford.gov.uk

Can’t find what you need? 

If you still need to contact us, please see our list of services

Borough Hall Council offices

Borough Hall is currently closed to the public (except by appointment).

Borough Hall
Cauldwell Street
Bedford
MK42 9AP

See our Customer Charter