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Contact us

In line with measures announced by Government on 23 March 2020, if you need to contact Customer Services please stay at home and use:

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

You can find many of our services online. This lets you make a payment, report issues and request information at a time that suits you.

Such as:

You can also go to the service you want from our home page 

Customer Service Centre opening hours

Monday to Thursday: 8:45am to 5pm

Friday: 8:45am to 4:45pm

2 Horne Lane
Bedford
MK40 1RA

Tel: 01234 267422

Email: customerservices@bedford.gov.uk

Can’t find what you need? 

If you still need to contact us, please see our list of services

Borough Hall Council offices

The Council offices at Borough Hall are open:   

Monday to Thursday: 8:30am to 5:30pm

Friday: 8:30am to 5pm

Borough Hall
Cauldwell Street
Bedford
MK42 9AP

See our Customer Charter