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Council Tax - advice for residents

We want to help local residents who are struggling financially because of the Coronavirus outbreak.

Residents on the lowest income already do not pay any Council Tax due to our Council Tax Reduction Scheme.

The government has announced a COVID-19 Council Tax Hardship Fund, and this means:

  • if you already receive some Council Tax Support but still have part of the bill to pay, you will now get a bigger reduction – and in some cases will not have to pay any Council Tax at all. This discount will be automatically applied to your Council Tax bill if you are eligible, and we will send you an updated bill.
  • if your circumstances have changed and you think you are now eligible for Council Tax Support, please tell us by going to our Council Tax Support page to claim online.
  • if you are having immediate difficulty paying your Council Tax bill please get in touch with our trained advisors who will be able to help. Telephone us on 01234 718097 or email

Please contact us on 01234 718097 or by emailing if you are in immediate financial crisis. We already have hardship support and crisis grants in place and want to help.

At this crucial time it’s very important that those who can pay their Council Tax continue to pay as normal to support the important services in our community. Council services are under huge pressure, working to deliver care for the vulnerable and elderly, and keeping vital day-to-day operations running.