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In line with Government advice to help stop the spread of Coronavirus, there are changes to some of our services, facilities and events.

Customer Service Centre

If you need to contact Customer Services please stay at home and use:

The Customer Service Centre (CSC) is open on a strict triage/intercom basis.

If you must visit the Customer Service Centre, please ring the intercom and we will ask you the purpose of your visit. You will be granted access if your enquiry cannot be dealt with via a different method – such as by phone, email or online.

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

Safer buildings 

We have put in place a number of safety measures for people attending our buildings, to ensure that as an organisation, we continue to follow the national guidance on social distancing and help limit the spread of COVID-19.

The Jobs Hub

The Jobs Hub has reopened the doors to its building on Greyfriars and is ready to support residents who are searching for work and training. The team is offering pre-booked face-to-face or online appointments to give careers advice and guidance.

See more information on the Jobs Hub webpage.

Council Tax

If you are finding it hard to pay your Council Tax please go to our dedicated Council Tax – advice for residents page.

Housing Benefit

If you do not have access to a computer and need to make an urgent benefit claim, please call us on 01234 267422.

You can find Council Tax support and housing benefit information on our website or for all other benefits including Universal Credit go to the Department of Work and Pensions website.


There are a number of changes to our Planning Service during the Coronavirus outbreak including how to contact us, electronic submissions, commenting on planning applications, archaeological fieldwork and the Planning Committee.

Family information service - childcare 

A number of our early years settings across Bedford Borough are temporarily closed. Some remain open and are working hard to look after those children deemed vulnerable, and those of keyworkers.

With the picture across the Borough changing on a daily basis, we understand It can be difficult to keep track of what provision is available, but we can signpost you to available options, including different types of childcare such as nurseries, preschools and childminders.

If you are a key worker and in need of childcare support, please contact the Family Information Service directly on 0800 023 2057

Bedford Borough libraries

As we move from the period of national restrictions into Tier 2, Bedford Borough libraries will continue to offer Select and Collect from Bedford Central and Kempston Libraries. Using our Select and Collect service, you can order a selection of books based on your preferences online or by phone, for collection at the entrances of Bedford Central and Kempston libraries.

Visit the Virtual Library website for more information about how the service works. You can also phone the Select and Collect Line on 01234 718178 (open Monday to Saturday between 11am and 4pm).

We will be extending the return date for all items on loan, which were not overdue on the 20 March.

Bedford Corn Exchange

The Bedford Corn Exchange is closed until further notice. Where performances are rescheduled for a later date, tickets already purchased will be valid for the new date, or refunds will be issued for customers unable to attend the rescheduled date. For any cancelled performances, customers will be issued with a refund.

The Higgins Bedford  

The Higgins Bedford is open to the public from Thursday 3 December, with Bedford Borough being placed into Tier 2 (High Alert) following the end of national restrictions.

Measures are in place for the safety of visitors, staff and volunteers, and to help ensure an enjoyable visit for all. Visitors will need to book a timed entry ticket in advance by visiting The Higgins Bedford website or by calling 01234 718044 (line open 11am-3pm Monday to Friday).

You must only visit The Higgins Bedford with people you live with or from your support bubble, and no socialising between households can take place indoors. Please visit the website and social media channels, or subscribe to the newsletter, for the latest updates and to access online activities and information about collections and exhibitions. 

Bedfordshire Archives Service

The Bedfordshire Archives online catalogue remains available, but the building is closed to the public. Please bear with us as there may be delay in responding to enquiries and reproduction orders.

Sports and volunteer activities

Sports sessions run by Sports Development have been suspended. Instead, we have a range of live online fitness classes for you to keep moving and promote wellbeing at home. Go to Bedford Sport Live for the full timetable of free classes.

Litter picks including Rivercare and the Great British Spring Clean organised by Keep Britain Tidy have been postponed.

Fusion Lifestyle leisure services

All leisure facilities managed by Fusion Lifestyle will be temporarily closed from Thursday 5 November. Please visit Fusion Lifestyle for further information.

Council car parks

All our car parks are open as normal.

Births, deaths, marriages, civil partnerships and citizenship ceremonies

New government measures have imposed restrictions on weddings and civil partnerships which resume from the 4 July. Funerals can be attended by immediate family only. See more information on how this affects the following:

Citizenship ceremonies should normally be booked within three months of the invitation sent from the Home Office. Due to the Coronavirus outbreak, this period has been extended to six months. No adverse decisions will be made on applications because of delays due to the Coronavirus outbreak.


Following the government’s advice, Bedford Markets will be running a reduced service to make essential goods available for local residents who need them.

Safety precautions will continue to be in place for traders and customers; please adhere to the two-metre social distancing rule at all times.

Hours of operation may be subject to change. The markets will open at 8am.

  • St Paul’s Square on Wednesday and Saturday. Only fresh produce and essential household items. Traders attending the market will be shared on the day via the Markets' Facebook and  Twitter channels.
  • Kempston at the Saxon Centre on Thursday. A very limited service will be available.

Early morning travel for bus pass holders

We have arranged with bus companies to give concessionary bus pass holders free travel during peak time (this would normally be £1 to travel before 9.30am).

Waste collections

We are working hard to keep waste collection services running. Find out more on our waste collections page about:

  • bulky waste, green garden waste, suspensions to rural bulky waste
  • how to store your rubbish

Household Waste Recycling Centre (Barkers Lane ‘tidy tip’)

Due to social distancing measures there have been major changes to how the HWRC operates - including a mandatory appointment system for all. Read about what you need to do before you visit on our HWRC page.

Play areas

All our play areas and outdoor gym equipment have reopened. Please familiarise yourself with the new play area rules before visiting.

Multi-use games areas and skate parks are open but you must continue to social distance and not be in groups larger than 6.

Community centres 

We are taking a cautious approach to the reopening of community centres, due to the relatively high COVID-19 infection rate in Bedford Borough. Therefore, it has been decided that community centres will not be allowed to reopen before 1 September 2020.

Three criteria will need to be met by community centres before they are able to reopen:

  1. A risk assessment has been prepared by the Management Committee, which has been reviewed and approved by the Council.
  2. The Management Committee have demonstrated that they have put in place everything needed to comply with the guidance. There will need to be an on-site check to make sure that guidance has been followed. The guidance can be accessed on the GOV.UK webpage on safe use of multi-purpose community facilities.
  3. The Council’s Building Services have confirmed the building is safe to open from a building compliance perspective (covering matters such as fire safety and legionella).

Once the three criteria are met, the Council will make a final decision on whether the community centre can reopen.

Day centres

We recognise the value of day services to many local residents and their families. These have been suspended because of Covid-19 in order to protect staff and those who access the service. Recently we have been receiving an increasing number of enquires asking when we will be reopening our day centres.

The risk of infection in the Borough remains high compared to other areas in the South of England and at present and government guidelines on social distancing and shielding mean we’re unable to announce dates for re-opening. We have been developing plans to adapt services and carry out risk assessments to address the risk of infection so that when we are able to do reopen when it is safe to do so.

In the meantime, we will continue to provide as much support as possible to people who previously benefited from these service. If you wish to discuss your support needs, please contact Kempston Centre on 01234 718326, Gadsby Street on 01234 718030 or Goldington Centre on 01234 228866.

For any other social care advice and information you may need please call 01234 267422.

As soon as we have more news, the Council will share this and discuss plans with service users and their families.

Day centre adult transport

Because day centres are now closed, our adult transport service for day centres is therefore not running. If you need help in relation to this, email or in an emergency call 01234 228443.

Public transport

There are changes to bus services in the borough. Passengers are advised to go the bus operator’s website before they travel. There is more information about bus timetables here

We will also continue to update our public transport page.

Live bus departure information can be found on our RTPI information page.

The Park & Ride building is closed until further notice. The site will remain open during operational hours and the number 2 service will continue to run.

The Bedford River Festival

The Bedford River Festival will return on 17 and 18 July 2021. More information about the entertainment will be released over the next few months via the River Festival website.

We would like to thank our sponsors and supporters for their understanding and support. Please contact for further information.

The Bedford Kite and Motoring Festival

The Bedford Kite and Motoring Festival has been postponed until 2021. We will keep traders, exhibitors, local residents and businesses informed. Please contact for further information.


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