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In line with Government advice and to help stop the spread of Coronavirus, there are changes to some of our services, facilities and events.

Customer Service Centre

If you need to contact Customer Services please stay at home and use:

The Customer Service Centre (CSC) is open on a strict triage/intercom basis.

If you must visit the Customer Service Centre, please ring the intercom and we will ask you the purpose of your visit. You will be granted access if your enquiry cannot be dealt with via a different method – such as by phone, email or online.

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

The Jobs Hub

The Jobs Hub is still open and available to help people through pre-booked appointments. If you would like to find employment, training or apprenticeship opportunities, please contact The Jobs Hub.

Council Tax and other Council bills

If you are finding it hard to pay your Council Tax please go to our Financial help for residents page.

Housing Benefit

If you do not have access to a computer and need to make an urgent benefit claim, please call us on 01234 267422.

You can find Council Tax Support and Housing Benefit information here on our website, or for all other benefits including Universal Credit go to the Department of Work and Pensions website.


There are a number of changes to our Planning Service during the Coronavirus outbreak including how to contact us, electronic submissions, commenting on planning applications, archaeological fieldwork and the Planning Committee.

Family information service - childcare 

Early years settings are open to all children.

If you are looking for childcare we can signpost you to available options, including different types of childcare such as nurseries, preschools and childminders. Please visit Local Offer or contact the Family Information Service directly on 0800 023 2057.

Bedford Borough libraries

Bedford Borough Libraries are now open for limited browsing and essential PC use. 

Visit the Virtual Library for library opening hours, information about the services available and updates on the phased reintroduction of other services.

Bedford Corn Exchange

The Bedford Corn Exchange is closed until further notice. Where performances are rescheduled for a later date, tickets already purchased will be valid for the new date, or refunds will be issued for customers unable to attend the rescheduled date. For any cancelled performances, customers will be issued with a refund.

The Higgins Bedford  

The Higgins Bedford will reopen its doors and welcome visitors back on 18 May, following the easing of national restrictions. The museum will return to its usual opening hours of Tuesday – Saturday 11am – 5pm and Sunday 2pm – 5pm.

While it is closed please visit the website and social media channels, or subscribe to the newsletter, for the latest updates and to access online activities and information about collections and exhibitions. 

Bedfordshire Archives Service

The Bedfordshire Archives Service is now open on a strict 'appointment only' basis, with strict Covid restrictions in place. To book an appointment please email with a range of suitable dates and we will get back to you.

Sports and volunteer activities

Sports sessions run by Sports Development are slowly beginning again. Active Adults courses return in June with bookings opening on Monday 17 May, Go to Active Adults for further details.

We continue to have a range of live online fitness classes for you to keep moving and promote wellbeing at home. Go to Bedford Sport Live for the full timetable of free classes.

Fusion Lifestyle leisure services

Please visit Fusion Lifestyle for further information.

Council car parks

All Council car parks are now open

Births, deaths, marriages, civil partnerships and citizenship ceremonies

There are ongoing on restrictions on weddings and civil partnerships.

Funerals can be attended by close family and friends only. 

Find out about COVID-19 related changes to citizenship ceremonies 


Bedford Markets are running a reduced service to make essential goods available for local residents who need them. Safety precautions are in place for traders and customers; please adhere to the two-metre social distancing rule at all times.

The Markets open at 8am, however, hours of operation may be subject to change:

  • St Paul’s Square on Wednesday and Saturday. Only fresh produce and essential household items. Traders attending the market will be shared on the day via the Markets' Facebook and  Twitter channels.
  • Kempston at the Saxon Centre on Thursday. A very limited service will be available.

Early morning travel for bus pass holders

We have arranged with bus companies to give concessionary bus pass holders free travel during peak time (this would normally be £1 to travel before 9.30am).

Waste collections

We are working hard to keep waste collection services running. Find out more about:

Household Waste Recycling Centre (Barkers Lane ‘tidy tip’)

There are major changes to how the HWRC operates - including a mandatory appointment system for all. Read about what you need to do before you visit on our HWRC page.

Safer buildings 

We have put in place a number of safety measures for people attending our buildings, to ensure that as an organisation, we continue to follow the national guidance on social distancing and help limit the spread of COVID-19.

Play areas

All our play areas are open. Please familiarise yourself with the new play area rules before visiting.

Community centres 

We are working closely with the management committees to re-open community centres in line with Government advice and to ensure they have a comprehensive risk assessment. You can read guidance for multi-use facilities such as community centres here.

Day centres

Day centres have partially re-opened for a very small number of people who have a priority need due to having no formal care in place. All other placements remain suspended.

We will continue to provide as much support as possible to people who previously benefited from these service. If you wish to discuss your support needs, please contact Kempston Centre on 01234 718326, Gadsby Street on 01234 718030 or Goldington Centre on 01234 228866.

For any other social care advice and information you may need please call 01234 267422.

Day centre adult transport

If you need help email or in an emergency call 01234 228443.

Public transport

There are changes to bus services in the borough. Passengers are advised to go the bus operator’s website before they travel. There is more information about bus timetables here

We will also continue to update our public transport page.

Live bus departure information can be found on our RTPI information page.

The Park & Ride building is closed until further notice. The site will remain open during operational hours and the number 2 service will continue to run.

The Bedford River Festival

The Bedford River Festival will return on 23 and 24 July 2022. More information about the entertainment will be released via the River Festival website.

We would like to thank our sponsors and supporters for their understanding and support. Please contact for further information.

The Bedford Kite and Motoring Festival

The Bedford Kite and Motoring Festival has been postponed until 2022. We will keep traders, exhibitors, local residents and businesses informed. Please contact for further information.


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