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In line with Government advice to help stop the spread of Coronavirus, there are changes to some of our services, facilities and events.

Customer Service Centre

If you need to contact Customer Services please stay at home and use:

The Customer Service Centre (CSC) is open on a strict triage/intercom basis.

If you must visit the Customer Service Centre, please ring the intercom and we will ask you the purpose of your visit. You will be granted access if your enquiry cannot be dealt with via a different method – such as by phone, email or online.

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

Safer buildings 

We have put in place a number of safety measures for people attending our buildings, to ensure that as an organisation, we continue to follow the national guidance on social distancing and help limit the spread of COVID-19.

Council Tax

If you are finding it hard to pay your Council Tax please go to our dedicated Council Tax – advice for residents page.

Housing Benefit

If you do not have access to a computer and need to make an urgent benefit claim, please call us on 01234 267422.

You can find Council Tax support and housing benefit information on our website or for all other benefits including Universal Credit go to the Department of Work and Pensions website.


There are a number of changes to our Planning Service during the Coronavirus outbreak including how to contact us, electronic submissions, commenting on planning applications, archaeological fieldwork and the Planning Committee.

Family information service - childcare 

A number of our early years settings across Bedford Borough are temporarily closed. Some remain open and are working hard to look after those children deemed vulnerable, and those of keyworkers.

With the picture across the Borough changing on a daily basis, we understand It can be difficult to keep track of what provision is available, but we can signpost you to available options, including different types of childcare such as nurseries, preschools and childminders.

If you are a key worker and in need of childcare support, please contact the Family Information Service directly on 0800 023 2057

Bedford Borough Libraries

While local infection rates remain high, we have made the decision to keep Bedford Borough Libraries closed for the time being.

The safety of our staff, volunteers and customers continues to be our top priority. We have developed plans for reopening services and this decision will be kept under review. We will provide further information as soon as we are able to; please keep an eye on our website and social media channels for updates. 

In the meantime, to help library customers, we will continue to extend the due dates on items on loan and pause charges on any items already overdue. Please continue to hold onto your items until we provide information on how they can be returned once we reopen.

There are a wide range of online services and resources available through the Virtual Library, including e-books, audio books and e-magazines. Anyone can join, you don't have to be an existing library member.

Bedford Corn Exchange

The Bedford Corn Exchange is closed until further notice.

Where performances are rescheduled for a later date, tickets already purchased will be valid for the new date, or refunds will be issued for customers unable to attend the rescheduled date. For any cancelled performances, customers will be issued with a refund.

The Higgins Bedford  

While local infection rates remain high, we have made the decision to keep The Higgins Bedford closed for the time being.

The safety of our staff, volunteers and visitors continues to be our top priority. We have developed plans for reopening the museum and this decision will be kept under review. We will provide further information as soon as we are able to; please keep an eye on our website and social media channels for updates. 

Bedfordshire Archives Service

The Bedfordshire Archives online catalogue remains available, but the building is closed to the public.  Please bear with us as there may be delay in responding to enquiries and reproduction orders.

Sports and volunteer activities

Sports sessions run by Sports Development have been suspended. Instead, we have a range of live online fitness classes for you to keep moving and promote wellbeing at home. Go to Bedford Sport Live for the full timetable of free classes.

Litter picks including Rivercare and the Great British Spring Clean organised by Keep Britain Tidy have been postponed.

Fusion Lifestyle leisure services

All leisure sites provided by Fusion Lifestyle are now closed until further notice. Please visit Fusion Lifestyle for further information.

Council car parks

All our multi-storey car parks are open as normal, with the exception of Allhallows.

Alternative parking is available with over 1,000 spaces at surface car parks including Riverside Car Park, St Mary's, St Peter's, Duckmill Lane, Ashburnham Road, Prebend Street and Melbourne Street, and on-street parking will be available as normal.

Births, deaths, marriages, civil partnerships and citizenship ceremonies

New government measures have imposed restrictions on weddings and civil partnerships which resume from the 4 July. Funerals can be attended by immediate family only. See more information on how this affects the following:

Citizenship ceremonies should normally be booked within three months of the invitation sent from the Home Office. Due to the Coronavirus outbreak, this period has been extended to six months. No adverse decisions will be made on applications because of delays due to the Coronavirus outbreak.


Following the government’s advice, Bedford Markets will be running a reduced service to make essential goods available for local residents who need them.

Safety precautions will continue to be in place for traders and customers; please adhere to the two-metre social distancing rule at all times.

Hours of operation may be subject to change. The markets will open at 8am.

  • St Paul’s Square on Wednesday and Saturday. Only fresh produce and essential household items. Traders attending the market will be shared on the day via the Markets' Facebook and Twitter channels.
  • Kempston at the Saxon Centre on Thursday. A very limited service will be available.

Early morning travel for bus pass holders

We have arranged with bus companies to give concessionary bus pass holders free travel during peak time (this would normally be £1 to travel before 9.30am).

Waste collections

We are working hard to keep waste collection services running. Find out more on our waste collections page about:

  • bulky waste, green garden waste, suspensions to rural bulky waste
  • how to store your rubbish

Household Waste Recycling Centre (Barkers Lane ‘tidy tip’)

Due to social distancing measures there have been major changes to how the HWRC operates - including a mandatory appointment system for all. Read about what you need to do before you visit on our HWRC page.

Play areas

All play areas are remain closed to minimise the spread of the Coronavirus outbreak. Multi-use games areas and skate parks are open but you must continue to social distance and not be in groups larger than 6.

We are keeping our parks open at the moment, to give people space to walk, exercise and to help their mental wellbeing. Please observe social distancing guidelines.

Community centres 

We are taking a cautious approach to the reopening of community centres, given the relatively high infection rate in Bedford Borough. It has therefore been decided that community centres should remain closed for at least 3 weeks from 2 July 2020 and will only be allowed to reopen once a comprehensive risk assessment, based on latest government guidance, has been agreed by the Council.

The situation will be reviewed no earlier than 23 July 2020.

Day centres

We recognise the value of day services to many local residents and their families. These have been suspended because of Covid-19 in order to protect staff and those who access the service. Recently we have been receiving an increasing number of enquires asking when we will be reopening our day centres.

The risk of infection in the Borough remains high compared to other areas in the South of England and at present and government guidelines on social distancing and shielding mean we’re unable to announce dates for re-opening. We have been developing plans to adapt services and carry out risk assessments to address the risk of infection so that when we are able to do reopen when it is safe to do so.

In the meantime, we will continue to provide as much support as possible to people who previously benefited from these service. If you wish to discuss your support needs, please contact Kempston Centre on 01234 718326, Gadsby Street on 01234 718030 or Goldington Centre on 01234 228866.

For any other social care advice and information you may need please call 01234 267422.

As soon as we have more news, the Council will share this and discuss plans with service users and their families.

Day centre adult transport

Because day centres are now closed, our adult transport service for day centres is therefore not running. If you need help in relation to this, email or in an emergency call 01234 228443.

The Bedford River Festival

The Bedford River Festival has been postponed for one year and will return on 17 and 18 July 2021. More information about the entertainment will be released over the next few months via the River Festival website.

We would like to thank our sponsors and supporters for their understanding and support. Please contact for further information.

The Bedford Kite and Motoring Festival

The Bedford Kite and Motoring Festival has been postponed. We are hoping to rearrange it for a later date this year. We will keep traders, exhibitors, local residents and businesses informed.

Please contact for further information.

Public transport

There are changes to bus services in the borough. Passengers are advised to go the bus operator’s website before they travel. There is more information about bus timetables here

We will also continue to update our public transport page.

Live bus departure information can be found on our RTPI information page.

The Park & Ride building is closed until further notice. The site will remain open during operational hours and the number 2 service will continue to run.


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