Skip to main content

To continue to help stop the spread of Coronavirus, there are changes to some of our services and facilities.

Customer Service Centre

If you need to contact Customer Services please stay at home and use:

The Customer Service Centre (CSC) is open on a strict triage/intercom basis.

If you must visit the Customer Service Centre, please ring the intercom and we will ask you the purpose of your visit. You will be granted access if your enquiry cannot be dealt with via a different method – such as by phone, email or online.

There is computer access for residents at our Customer Services Centre on Horne Lane, Bedford but please only visit us in person if you really can’t access a computer from your home. Strict social distancing measures are in place at the Customer Services Centre.

The Jobs Hub

The Jobs Hub is still open and available to help people through pre-booked appointments. If you would like to find employment, training or apprenticeship opportunities, please contact The Jobs Hub.

Council Tax and other Council bills

If you are finding it hard to pay your Council Tax please go to our Financial help for residents page.

Housing Benefit

If you do not have access to a computer and need to make an urgent benefit claim, please call us on 01234 267422.

You can find Council Tax Support and Housing Benefit information here on our website, or for all other benefits including Universal Credit go to the Department of Work and Pensions website.


There are a number of changes to our Planning Service during the Coronavirus outbreak including how to contact us, electronic submissions, commenting on planning applications, archaeological fieldwork and the Planning Committee.

Bedford Borough libraries

Bedford Borough Libraries are open. Visit the Virtual Library for library opening hours and information about our services. 

Bedford Corn Exchange

Tickets for upcoming shows at Bedford Corn Exchange can be booked here.

Where performances are postponed as a result of the COVID-19 pandemic, tickets will remain valid for the new date. Refunds will be issued to any customers unable to attend the new date, and for any performances that are cancelled.

The Higgins Bedford  

The Higgins Bedford is open. The museum has free entry and tickets can be booked in advance here. The museum is open Tuesday – Saturday 11am-5pm and Sunday 2pm-5pm.

Bedfordshire Archives Service

The Bedfordshire Archives Service is open on a strict 'appointment only' basis, with strict Covid restrictions in place. To book an appointment please email with a range of suitable dates and we will get back to you.

Sports and volunteer activities

We continue to have a range of live online fitness classes for you to keep moving and promote wellbeing at home. Go to Bedford Sport Live for the full timetable of free classes.

We are now also running face-to-face sessions. 

Fusion Lifestyle leisure services

Please visit Fusion Lifestyle for further information.

Council car parks

All Council car parks are now open

Births, deaths, marriages, civil partnerships and citizenship ceremonies

There are ongoing on restrictions on weddings and civil partnerships.

Funerals can be attended by close family and friends only. 

Find out about COVID-19 related changes to citizenship ceremonies 


Bedford Markets are running as normal on Wednesday, Friday and Saturday in the town centre with Kempston Market operating on a Thursday at the Saxon Centre. Please, where possible, give other customers extra space and use face coverings to help protect yourself and others.
The Markets open at 8am.

  • Bedford Charter Market in the town centre is now operating its full range of products on a Wednesday and Saturday. Updates on any changes will be released via the Markets' Facebook and Twitter channels.
  • Kempston at the Saxon Centre on Thursday. Full market available.
  • Non-Charter Friday markets are now open and operating along Midland Road Pedestrian in Bedford Town Centre.

Early morning travel for bus pass holders

We have arranged with bus companies to give concessionary bus pass holders free travel during peak time (this would normally be £1 to travel before 9.30am).

Waste collections

We are working hard to keep waste collection services running. Find out more about:

Household Waste Recycling Centre (Barkers Lane ‘tidy tip’)

There are major changes to how the HWRC operates - including a mandatory appointment system for all. Read about what you need to do before you visit on our HWRC page.

Safer buildings 

We have put in place a number of safety measures for people attending our buildings, to ensure that as an organisation, we continue to follow the national guidance on social distancing and help limit the spread of COVID-19.

Play areas

All our play areas are open. Please familiarise yourself with the new play area rules before visiting.

Community centres 

Each Community Centre and Management Committee will be following the Government guidance for the safe use of multi-purpose community facilities to help you stay safe and protect others by controlling the spread of COVID-19.

Day centres

Day centres have partially re-opened for a very small number of people who have a priority need due to having no formal care in place. All other placements remain suspended.

We will continue to provide as much support as possible to people who previously benefited from these service. If you wish to discuss your support needs, please contact Kempston Centre on 01234 718326, Gadsby Street on 01234 718030 or Goldington Centre on 01234 228866.

For any other social care advice and information you may need please call 01234 267422.

Day centre adult transport

If you need help email or in an emergency call 01234 228443.

Public transport

There are changes to bus services in the borough. Passengers are advised to go the bus operator’s website before they travel. There is more information about bus timetables here

We will also continue to update our public transport page.

Live bus departure information can be found on our RTPI information page.

The Park & Ride building is closed until further notice. The site will remain open during operational hours and the number 2 service will continue to run.


On this page