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Dame Alice Court Homecare Service

Dame Alice Court is an extra sheltered care housing scheme run by Anchor Housing. Bedford Borough Council’s Home Care service provides on-site care to those residents who have been identified by Social Workers as having an assessed need of care.

Dame Alice Court is a 24 hours a day service including sleep-in staff who will respond to emergency calls between the hours of 11pm and 7am.

Tel: 01234 718284

Address: Newnham Street, Bedford MK40 3NR

Contact Bedford Borough Home Care Service

Tel: 01234 718333

Address: Borough Hall, Cauldwell Street, Bedford MK42 9AP

Our aim

We aim to provide you with services to help you live safely and independently, based on your assessment of need and eligibility for services.

We will work with you to:

  • Increase your independence
  • Increase choice and control in your daily life
  • Enable you to access other support services
  • Improve your quality of life.

Services we provide

The main role of the home care staff is to assist with personal care tasks which have been agreed with you in your assessment and Care Plan. Staff will aim to meet your needs and will work closely with other professionals such as social workers, district nurses and GPs when necessary.

If your care needs change at any time we will request a review meeting to enable your level of care to be adjusted accordingly.

Eligibility and access

We can only help those whose independence is at the greatest risk if they do not receive a service from us. Bedford Borough’s Community Older People’s Social Work team is the first point of contact for this service.

A social worker will assess your need for support from health and social services – this is called an “assessment of need”. The assessment helps us to give priority as fairly as we can to those in greatest need of support. A decision will be made as to whether you are eligible for services.

There is no charge for the assessment. The worker will discuss any costs relating to the service(s) you need with you and will arrange for an assessment of your financial circumstances. We can also assess whether there are any benefits that you are entitled to receive.

Quality assurance

We aim to provide a quality service and consult with our service users on a regular basis. The team work to Home Care Policies and Procedures, copies of which can be obtained from the team leaders

Care Quality Commission

We are a registered agency with the Care Quality Commission.

The Dame Alice Court team are a registered agency for Personal Care with the Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE14PA.

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