Do you want to complain about your health or social care?
We can help you
NHS Complaints Advocacy is here to help you to make a complaint about your NHS care or treatment or social care in Bedford.
NHS Complaints Advocacy is provided by POhWER and is free, confidential and independent of the NHS.
At our website www.pohwer.net you can:
- Read our website
- Listen to our webpages in any language using ROKTALK
- Adjust the test size
- Watch our signed and subtitled video
- Read our website in Easyread
- Listen or print in other languages
You can make a complaint by yourself using our self help tools.
If you think you need more support we can provide a local advocate to help you.:
There are some things that the NHS complaints system doesn't cover:
- Complaints about privately funded healthcare
- Complaints to regulators about professional misconduct
- Support around inquests
- Cases involving legal action
Meeting communication needs
We provide leaflets and information in a variety of languages and formats, easy read, audio and DVDs. We have access to translation and interpreting services. We use communication toolkits, Makaton and other signing techniques.
We are open:
Monday to Friday: 8am to 6pm.
Contact POhWER at:
Telephone: 0300 456 2370 (charged at local rate)
Minicom: 0300 456 2364
Text: send the word “pohwer” with your name and number to 81025
Fax: 0300 456 236
Post: POhWER, PO Box 14043, Birmingham B6 9BL
For more information visit our website at www.pohwer.net
Outside these hours leave us a message by phone or email us. We will always get back to you within one working day.