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Street lighting policy

Read our policy on street lighting here:

How do I report a problem?

You can report problems with street lights, traffic lights, pedestrian crossings or illuminated bollards below. The more information you can give us the better (i.e. light out altogether, going on/off, burning all day, intermittent).

Include the number of the column - if you cannot see this then please state the exact location or adjacent house number.

Report a faulty street light 

If you are reporting problems with temporary traffic lights at roadwork sites, please provide us with as much information as possible so that we can chase the relevant owner.

How long will it take to repair?

Street lighting faults - 10 working days from the date of our reply.

If there is a problem on the electricity cable feeding the column, notification is sent to the Utility who usually attend within 28 days of receiving the report. Unfortunately the utility who owns the supply cables have a monopoly on their services, therefore their service levels cannot always be ensured.

The cover plate at the base of the lamp column has been removed and wires are exposed, how soon will you attend?

Upon being made aware, we will attend within two hours to make safe.

The lamp column outside my house is leaning or damaged.

Bedford Borough Council Highways will come out to assess the damage and then determine how urgent the job is.

Can the lighting in my street be improved?

All changes including improvement requests will be considered by Bedford Borough Council Highways and prioritised accordingly. We take into account age and condition of the existing installation along with the light output. However, all considerations are budget led.

Other ways to report a fault:

Phone: 01234 718003
Highways reporting
Email: Highways Helpdesk
Customer Service Centre
2 Horne Lane
MK40 1RA

Information correct as of 30/07/2018