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Customer Services

We are based at the Customer Service Centre on Horne Lane. Our highly trained staff can offer you information, help and advice on all Bedford Borough Council services.

We also have excellent self-service facilities where you can beat the queues and find answers for most general enquiries and make requests for Council services.

Services offered

Contact us by email


Contact us by phone

Tel: 01234 267422
Monday to Thursday: 8:45am to 5:15pm
Friday: 8:45am to 5pm

Visit us in person

Customer Service Centre
2 Horne Lane
MK40 1RA

Monday to Thursday: 8:45am to 5pm
Friday: 8:45am to 4:45pm

When is the best time to visit us?

View our opening hours and when we are likely to be busy 

Language Line

We have the use of Language Line if English is not your first language. Please ask at the Customer Services Desk.

Download Translators Information (PDF)