What can a landlord expect of this Council?
- Pay Housing Benefit promptly, normally within 14 days of receiving all the information needed to process a claim.
- Make payments four-weekly while a tenant is entitled to benefit.
- Advise the landlord if the tenant has asked for payments to the landlord to stop.
- Only discuss a tenant's benefit entitlement with the landlord if the tenant has given permission.
- Notify a landlord promptly if there is an overpayment of benefit.
What does the Council need from the landlord?
- Accurate information about the tenancy details including the start date, rent charged and any services provided.
- Prompt information regarding tenants moving out.
- Recognition by the landlord that the tenancy agreement is with the tenant. If there are difficulties with payment of rent, the landlord's first point of contact is the tenant.
- Prompt repayment of overpaid Housing Benefit.
- Liaison with the Benefits office prior to instigating any court/eviction proceedings.