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Street Lighting Information

Street Lighting Policy

To view Bedford Borough Council's Street Lighting Policy, please click the link below:

Street Lighting Policy Document


How do I report a problem?

To report problems with street lights, traffic lights, pedestrian crossings or illuminated bollards please use the highways reporting tool https://highwaysreporting.bedford.gov.uk/. If you are reporting problems with temporary traffic lights at roadwork sites, please provide us with as much information as possible so that we can chase the relevant owner.

The street light outside my house is out/is faulty

Please use the highways reporting tool https://highwaysreporting.bedford.gov.uk/ - the more information you can give us the better (i.e. light out altogether, going on/off, burning all day, intermittent). Include the number of the column - if you cannot see this then please state the exact location or adjacent house number.

How long will it take to repair?

Street lighting faults - 10 working days from the date of our reply. If there is a problem on the electricity cable feeding the column, notification is sent to the Utility who usually attends within 28 days of receiving the report. Unfortunately the utility who owns the supply cables have a monopoly on their services, therefore their service levels cannot always be ensured.

The cover plate at the base of the lamp column has been removed and the wires are exposed, how soon will you attend?

Upon being made aware, we will attend within two hours to make safe

The lamp column outside my house is leaning or damaged.

Bedford Borough Council Highways will come out to assess the damage and then determine how urgent the job is.

Can the lighting in my street be improved?

All changes including improvement requests will be considered by Bedford Borough Council Highways and prioritised accordingly. We take into account age and condition of the existing installation along with the light output. However, all considerations are budget led.

Other ways to report a fault:

Phone: 01234 718003

https://highwaysreporting.bedford.gov.uk/

Mail:     Highways Helpdesk
             Customer Service Centre
             2 Horne Lane
             Bedford
             MK40 1RA

Information correct as at 30/07/2018

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