Comments and Complaints
If you have a complaint about a bus service or the way that you
have been treated by a bus company or a member of its staff, then
you should complain to the company (preferably in writing) in the
first instance. Try to give as much information as possible
including date, time, location, and vehicle registration or route
number. If you have a ticket, enclose a copy (not the original) and
ensure you give a clear and concise description of your complaint.
Remember to keep your letter polite and stick to the facts of what
happened.
If your complaint remains unsolved, or you are
concerned about the safety of an operators vehicle, or you have
suggestions which may help to improve the operation of services in
your area then please write with full details to the public
transport team at Borough Hall. Our address is:
Public Transport Team
Bedford Borough Council
Borough Hall
Cauldwell Street
Bedford
MK42 9AP
Alternatively, if your complaint concerns
staff behaviour, reliability or some other failure in service by a
bus company, the Bus Appeals Body can pursue your complaint. You
must ensure that you have complained to the bus company first and
that you have given them reasonable opportunity to deal with your
complaint.
The bus appeals body can be contacted by
writing to:
Bus Appeals Body
c/o Bus Users UK
PO Box 2950
Stoke-on-Trent
ST4 9EW