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You are here: Home Page > Transport and Streets > Public Transport > Comments and Complaints

Comments and Complaints

If you have a complaint about a bus service or the way that you have been treated by a bus company or a member of its staff, then you should complain to the company (preferably in writing) in the first instance. Try to give as much information as possible including date, time, location, and vehicle registration or route number. If you have a ticket, enclose a copy (not the original) and ensure you give a clear and concise description of your complaint. Remember to keep your letter polite and stick to the facts of what happened.

 

If your complaint remains unsolved, or you are concerned about the safety of an operators vehicle, or you have suggestions which may help to improve the operation of services in your area then please write with full details to the public transport team at Borough Hall.  Our address is:

 

Public Transport Team

Bedford Borough Council

Borough Hall

Cauldwell Street

Bedford

MK42 9AP

 

Alternatively, if your complaint concerns staff behaviour, reliability or some other failure in service by a bus company, the Bus Appeals Body can pursue your complaint. You must ensure that you have complained to the bus company first and that you have given them reasonable opportunity to deal with your complaint.

 

The bus appeals body can be contacted by writing to:

The Bus Appeals Body

c/o BUS USERS UK

Terminal House

Shepperton

TW17 8AS

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