Bus Stops & Shelters
Bus Stops -
New Bus Stop Siting
- Frequently Asked Questions
Exisitng Bus Stops
- Frequently Asked Questions
for Temporary Bus Stop Suspension
Bus Stops - General Information
Bus stops (the pole, flag and timetable cases) are usually owned
by either the Borough Council or bus operator. If they have been
damaged or require maintenance, please contact our Highways
Helpdesk on 01234 718003
Bus shelters outside of the urban area are not normally owned by
the Borough Council and therefore initial enquiries should be
directed to the relevant town or parish council. The Borough
Council is responsible for bus shelters in Bedford and Kempston, if
they have been damaged or require maintenance; please contact the
Highways Helpdesk on the number above.
For other general enquiries relating to bus stops or shelters
contact the Transport Operations Group on 01234 718005 or
Bus Stop Siting and Bus Stop Works - Frequently Asking
It is the Borough Council’s policy to support improvements to
public transport to provide a better public transport service for
local residents. This includes roadside facilities such as
convenient and evenly spaced bus stops that are of benefit to all
bus users, but especially people who have mobility difficulties and
those with young children.
There are just over 1000 recognised bus stops in the Borough
area. Of these over 80% are marked by either a bus stop flag,
road marking or bus shelter. The remaing stops consist of
'custom and Practice' stops and 'hail and ride' sections.
Whilst most bus stops have been in place without problem for many
years, it is sometimes necessary to change bus stops either due to
changes of bus route, road layout or to provide improved facilities
Q1 Why has a bus stop been located outside my property?
Sites are chosen after taking into account a number of factors.
Road safety is considered along with convenience and safety for bus
passengers. These are taken alongside the minimising of the impact
on residents outside whose property a proposed bus stop is to be
It is of course the case that bus stops have to be placed where
people live, because they serve residential areas. In these
situations a balance has to be drawn between the different needs of
residents. Therefore the Council cannot always find locations that
meet the approval of every resident.
Q2 You say you have considered traffic issues what does this
Road safety assessments are complex and visual. It is therefore
difficult to adequately reflect all the factors taken into account.
However, the traffic safety issues considered include: - volume and
type of traffic at all times of the day; speed limit; road width;
closeness to traffic signals and road junctions; nature of property
frontages; parking; stopping distances and sight lines.
The Council’s Transport Operation Group officers are
locally based and the bus operator is familiar with road conditions
at all times of the day. Comments are also received from the
Traffic Management |Unit of Bedfordshire Police. The location
is therefore considered on road conditions throughout the day in
the proposed bus stop site area not just at the time of the
Q3 What gives you the right to put a bus stop here?
As all the work is intended to be carried out within the
existing public highway and does not require access onto any
adjoining private land, Bedford Borough Council as the highway
authority has full legal powers to install bus stops. This can be
done without giving prior notification or obtaining any consent.
Nevertheless, the Council’s policy is that it is good practice
to notify residents immediately adjacent to a proposed or exisitng
bus stop that work is planned and to give an approximate date for
Q4 Why was I not invited to the site meeting or asked for my
When siting bus stops it is not practicable to involve residents
before a decision is made because it involves walking along
sections of roads discussing possible locations as we do not know
before this process where the bus stops will be sited. Local
councillors are normally invited to represent views of local
residents and provide local knowledge of the area.
After a new bus stop site or works to an exisitng bus
stop has been agreed, residents directly affected are notified
(those outside whose property the bus stop will be placed) before
installation takes place. This allows the opportunity for comment
to be made before the bus stop is in place. We do not write to
every nearby household.
Q5 Why do you need a stop at all? Why not just have a hail anf
Under a ‘hail and ride’ type service there is no identified
place for passengers to wait which could be confusing to newer
passengers and may be more difficult for some disabled people.
There is also the possibility that people waiting may be missed if
they don’t signal clearly and they may not be waiting in a safe
place. Putting bus stops up is therefore safer given that a traffic
safety officer and the police approve these locations.
When service use increases on a hail and ride route the bus may
have to stop several times in a short distance to pick up and set
down. This has a detrimental affect on bus punctuality and
reliability. For these reasons bus stops are preferred on many
Q6 Passengers will drop litter and I don’t’ want rubbish on my
The Council can attach a bin to the bus stop if this is
identified as an issue. Alternatively residents may monitor the
situation and if there proves to be a litter problem, request a
Q7 People waiting at the bus stop may graffiti/damage my
property. Are you going to pay for the repairs?
It is most often the case that anticipated problems associated
with bus stops do not materialise. However, if problems of anti
social behaviour do arise they should be treated as any other
incident or damage to property as a criminal matter and reported to
For futher information please contact the the Transport
Operations Group on 01234 718005 or email email@example.com
Application for Temporary Bus Stop Suspension
You will need to apply for bus stops to be suspended to allow
for works to be undertaken by utility companies and private
A charge will be made by Bedford Borough Council for all bus
stop suspensions in its area.
An additional charge will be made to provide bus stops
at temporary locations for the duration of the works.
Bus stop suspension
Charged at £104 per day, per stop, up to a maximum of £312 for
three days or more.
Provision of temporary bus stops
Charged at £51 per stop (for the duration of the works).
Please do not send any monies with the application form,
as we will invoice you at the end of the process.
How do you apply?
Applications should be made at least 10 working days in advance.
Applications made with less than 10 working days notice will be
subject to a short notice charge of £21 irrespective of whether the
application is approved.
Please complete the application
form and send, together with your official order, to:
Public Transport Team, Bedford Borough Council, Borough Hall,
Bedford, MK42 9AP or email to firstname.lastname@example.org
(An official order from your company must be enclosed for the
process to proceed. In each case the Public Transport team will
need to be contacted for a quote and the purchase order must be to
this value. Please note that we will invoice you at the end of the
process. **Please do not send any monies prior to this.