Complaining about a bus service
If you have a complaint about a bus service or the way that you have been treated by a bus company or a member of its staff, then you should complain to the company in the first instance.
You can contact the bus service provider online:
Try to give as much information as possible including date, time, location, and vehicle registration or route number. If you have a ticket you could send in a scan / picture. Remember to keep your letter polite and stick to the facts of what happened.
Unresolved complaints
If your complaint remains unsolved, you are concerned about the safety of an operator's vehicle, or you have suggestions which may help to improve the operation of services in your area, please write with full details to the Council's public transport team at:
Public Transport Team
Bedford Borough Council
Borough Hall
Cauldwell Street
Bedford
MK42 9AP
The Bus Appeals Body
Alternatively, if your complaint concerns staff behaviour, reliability or some other failure in service by a bus company, the Bus Appeals Body can pursue your complaint.
You must ensure that you have complained to the bus company first and that you have given them reasonable opportunity to deal with your complaint.
Write to:
The Bus Appeals Body
c/o Bus Users UK
Terminal House
Shepperton
TW17 8AS