We understand that it's frustrating if your bin isn't collected. Our waste collection crews work really hard to collect all bins on time but if your bin is missed, find out what you can do about it on this page.
Criteria for reporting a missed bin
You can only report a missed bin collection if all of the 5 statements below are true:
- I live in Bedford Borough.
- I left my bin out in the correct place on the correct day by 6am.
- I am reporting the missed bin within 2 working days of the original collection day.
- My bin was not overloaded / too heavy and only contained the right type of waste. See our waste and recycling policy (PDF) for more information.
- My orange lidded recycling bin only contained recyclable items. You can check what items can be recycled here.
Unless all of these apply, you will not be able to report it as a missed bin collection. You will need to wait until your next scheduled collection or take your waste to the Household Waste Recycling Centre on Barkers Lane, Bedford.
How the online reporting tool works
You can use the online tool below to check if you meet the criteria to report your bin as missed.
- If you meet the criteria, you will be given the option to report the bin as missed.
- If you do not meet the criteria, you will not be given the option.
If we agree a collection has been missed we will return within the next 2 working days from when you report it.
