What will I Have to Pay
Adult Services arranges services like home care
and day care to help people live at home and keep their
independence. Here we tell you how charges for services are worked
How can I get these services?
Before we can arrange services for you, you will need
an assessment. This involves a detailed discussion with you. If you
wish you may have someone to speak on your behalf such as a friend
or an advocate. We have to give priority to people who are most
vulnerable, and so there are standards in deciding if you qualify
for our services. These standards are called Eligibility Criteria.
You do not have to pay for an assessment of your needs –
assessments are free. After an assessment we decide what help
can be offered and how we can arrange it. This is called a Care
Package. You will be charged for the services you receive depending
upon your weekly income. If aftercare Services are provided under
Section 117 of the Mental Health Act we will not charge for
How much is it for Home Care
Charges are based on an hourly rate and the amount
you pay depends on your weekly income.
Can I get help if I need special equipment at
Our specialist community services staff will visit
you at home and look at what special equipment may be provided to
What about meals?
Your social worker can advise you about a variety of
low cost home delivery meals, according to your needs.
How do I pay for home care?
We will send you a bill each month which you can pay
monthly by standing order, or you can pay by cash or cheque at your
nearest area office or at your bank.
Will I still have to pay for home care if I
go in to hospital or on holiday?
You pay only for the weeks you receive a service. A
home care week runs from Saturday to Friday. It will help us if you
tell your home carer in good time when you are going to be away, so
that we can adjust your bill.
How much is it for day care?
Charges are based on a daily rate and the amount you
pay depends on your weekly income. If you live in residential
accommodation arranged by us, you will not be asked to pay for any
day service because the charges are already taken into
What about meals?
You can buy any meal, light snacks or hot and cold
drinks at your day centre. The charges are on the enclosed table.
Some luncheon clubs run by voluntary organisations do not charge
Will I still have to pay for day care if I go
in to hospital or on holiday?
No. You only pay for the days you visit the centre.
It will help us if your tell the centre in good time when you are
going to be away, so that your bill can be amended.
What if my finances change?
You can ask us to re-assess your financial
circumstances. We will also advise you on how to apply for
What if I think my bill is
If you think we have mis-charged you, ask your centre
manager to look at your bill again. If you prefer you can contact
the person who sent you the bill.
What if I don't pay?
We will not take away your service, but we may take
legal steps to ensure payment.
What if I'm still not happy?
Charging is our policy, and will not be considered a
complaint. But if you are not happy about the quality of the
service or how you are treated you should first speak to your
social worker or centre manager who will try to sort things out.
Ask a member of staff at any of our offices for a Comments,
Compliments and Complaints leaflet.
care non residential care services
care residential and nursing care
care residential and nursing care deferred payment scheme
People First self directed support explained