Anti social behaviour case review

If you are personally suffering the effects of anti-social behaviour (ASB), it has been reported to the Council, police or your landlord and you are not satisfied with the action that has been taken, you are entitled to have a review conducted.

Community Trigger

This review will look to identify any opportunities for additional work that will have a positive impact on the issue and will ensure that all responsible organisations work together to try to resolve the issue.

The Anti-Social Behaviour, Crime and Policing Act 2014 sets out the requirement for relevant bodies in a local authority area to make arrangements for, and to carry out, Anti-Social Behaviour Case Reviews – also called a ‘Community Trigger’.

Wherever you live in Bedfordshire, the Anti-Social Behaviour Case Review process is the same.

It is important to us that you have different ways to contact us - you can use our online form, the phone, write a letter or ask in person for help.

How it works

We only require basic information to start the process. The online form below is designed to be clear and easy to complete, and you can also ask the person representing you to assist you or fill the form in for you.

By requesting an Anti-Social Behaviour Case Review you will be starting a process which will get your local council, the police and other organisations working together to identify what can be done to better tackle the anti-social behaviour that is affecting you.

You will have the opportunity to speak to the organisations responsible for helping you and to ask questions of those organisations.

You can make suggestions and take an active role in resolving the issues that affect the way you have to live your life. You can stop the process at any time.

The Anti-Social Behaviour Case Review is not a complaints procedure and it will not examine how a particular agency or agencies have tackled a problem in the past. Instead it focuses on the existing situation and what more can be done.

Please ensure you read and understand the information below before you request an Anti-Social Behaviour Case Review.

Reporting incidents criteria

The case review process allows a complainant to have their case reviewed where, despite having reported at least three separate incidents to one or more relevant bodies, the issue has still not been resolved to their satisfaction.

To meet the qualifying requirements for the case review procedure, the incidents will have to meet the following criteria:

They must be reported within one month of the behaviour occurring.
A complaint made to several agencies at or around the same time will only count as one complaint.

The completion of diary sheets as part of an investigation process will not be considered as a reported incident.

An application for a case review to be carried out needs to meet the following criteria:

Three separate incidents reported by an individual in a 12-month period.
The application for review has been made within six months from the date of the most recent incident reported.

In any other case where a case review application is received that does not meet the above criteria, the relevant bodies may still consider the threshold for a case review is met, by taking account of any of the following factors:

The persistence of the anti-social behaviour about which the original complaint was made.
The harm caused, or the potential harm to be caused, by that behaviour.
The adequacy of the response to that behaviour.

Request an Anti-Social Behaviour Case Review

You can request an Anti-Social Behaviour Case Review by completing the online application form below:

Request an Anti-Social Behaviour Case Review

You can also request an application form in writing us using the methods below. If you need any help to complete the form, please contact us.

Email: CommunitySafety@bedford.gov.uk
Telephone: 01234 267422

What happens next?

You will receive acknowledgement of your request for an Anti-Social Behaviour Case Review within five working days.

If you meet the threshold for an Anti-Social Behaviour Case Review the first meeting will be held within 28 days.

If you are advised that the threshold is not met or following review you still remain dissatisfied with the outcome, you have a right to appeal the decision.

You are entitled to have your review heard within 15 days of the appeal being received.

Please contact us using one of the methods above.