Environmental Health & Trading Standards - what level of service can I expect?
The Environmental Health & Trading Standards Service deals
with a wide variety of regulatory functions that require well
trained and competent officers to carry out the appropriate
inspection, investigation, advisory and enforcement role often
required in complex situations.
We aim to provide a high quality, customer focussed service that
ensures appropriate legislative standards are being met and overall
public protection is not compromised. All staff will be
helpful, courteous, polite and respectful of privacy and will do
all they can to ensure the service required by members of the
public and businesses is carried out in the best way possible.
Given the wide range of work undertaken by Environmental Health
& Trading Standards officers, incoming service requests are
prioritised according to the nature of the report, the risk to
public health, the risk to the environment and the risk to public
protection as a whole.
The typical workload of Environmental Health & Trading
Standards officers is a mixture of programmed work, which can
include inspections and audits of premises etc, as well as reactive
service request led work, which can include responding to reports
of noise nuisance, pest control issues in premises or pressurised
door-step selling etc.
In order to effectively manage the competing workloads required
of the service, we have a set of service standards which relate to
the quality of the service you should expect and typical response
times for requests for service or advice.
Ways to get in touch
We welcome all feedback in relation to the services you have
received, both positive and negative, and will always listen and
take on board comments received about the way we have undertaken
our work. If you wish contact us you can do so in the
Meetings can be arranged with Environmental
Health & Trading Standards Team at:
Appointments can be made with officers directly for meetings, or
enquiry telephone calls can directed to officers via the Customer
Engagement Centre, Horne Lane.
All correspondence should be addressed to:
Environmental Health & Trading Standards
(01234) 718099 – you will be connected to
the Group Support Team
- By email:
Corporate Customer Feedback Procedure
Bedford BC has put in place a corporate procedure to deal with
compliments and complaints outside of the service area in
question. Therefore if you wish to provide feedback in this
way please follow the link below.