School - Complaints Procedure
Parents and carers who have a complaint
about a school should contact the school concerned for details of
their complaints procedures. Generally most complaints can be
resolved informally with the child’s class teacher, form tutor or
Head of Year. If not, parents should write to the Headteacher
and if the matter is still not resolved write to the Chair of
Governors at the school address. From the 1st August 2012 all
complaints not resolved by the school, following the process above,
should be referred to the Secretary of State.
Guidance on making a complaint about a school can be found on
Department for Education website.
For information about how to make a complaint, comment or
compliment about Council services (including school admissions
and school transport) please