School - Complaints Procedure
Parents who have a complaint about a
school should contact the school concerned for details of their
complaints procedures. Generally most complaints can be resolved
informally with the child’s class teacher, form tutor or Head of
Year. If not, parents should write to the Headteacher and if
the matter is still not resolved write to the Chair of Governors at
the school address. From the 1st August 2012 all complaints not
resolved by the school, following the process above, should be
referred to the Secretary of State.
Guidance on making a complaint about a school can be found on
Department for Education website.
For information about how to make a complaint, comment or
compliment about Council services (including school admissions
and school transport) please