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Council and Democracy
Tell Us Once Service
What is Tell Us Once?
From 2 May 2016 the Registration Team will offer an innovative
service called Tell Us Once.
The service aims to reduce the number of local and central
government departments that residents of the Borough of Bedford
have to notify when they have had a baby or bereavement.
Tell Us Once is delivered straight after a birth or death
registration, so you don't even need to leave the register office
to notify key government departments such as the DVLA and Child
Benefit of the change in circumstances.
The service is optional, but most people who register a birth or
death choose to use Tell Us Once. They tell us that it saves them
time at a stage in their lives when they are busy looking after a
new baby or dealing with the emotional difficulties that come with
What key local and central government departments are
From 2 May 2016, Tell Us Once can notify the following
departments after you have registered a birth:
- Child Benefit
- Employment Support Allowance
- Families Information Service
- Housing and Council Tax Benefit
- Library Services
- Incapacity Benefit
- Income Support
- Job Seekers Allowance
- Tax credits
- Family Information Service
Tell Us Once can notify the following departments after you have
registered a death:
- Local authority departments:
- Adult Services
- Children’s Services
- Blue Badge
- Electoral Services
- Library Services
- Council Housing
- Housing Benefit
- Council Tax Benefit
- Council Tax
- Money owed to council
Identity and Passport Service
Can I use the service?
Tell Us Once Service aims to make it easier for you during this
special or sensitive time to book an appointment and register this
life changing event, either on our website or over the telephone on
During the Tell Us Once service, officers will explain to
customers that they need to give their consent at various
Once this information has been collected and entered into the
TUO system, a letter will then be produced for customers. This will
- Who has been informed
- What will happen next and
- What to do if they don't hear from organisations that were due
If the service is provided in a face to face environment then
customers will be provided with a letter at the end of the
interview. If it is conducted over the phone then the letter will
Who receives the notifications?
Customers have the choice of who they notify and this will
dictate which services receive notifications. However for a
bereavement it is mandatory for Electoral Service and the Council
Tax Office to be informed. Mandatory notifications for Child and
Family Services are appropriate to birth.
For more information please contact us by calling our Customer
Services Team on 01234 267422.