Complaints and Other Feedback
Have you got something to say
about the service you have received?
Your feedback is important
to us, good or bad and we will use it to improve our
services.
You may wish to compliment or commend a service, suggest a
better way of working or tell us when you think things
have gone wrong and require help to resolve your
concerns.
Please note that if your complaint relates to
the way your child has been treated at school we will not be able
to deal with this. We recommend the following process: Contact the
Head Teacher in the first instance, then the Chair of Governors and
lastly the Secretary of State.
The Customer Relations Team is impartial and we are here to
guide you throughout the process.
You can make a compliment, comment or complaint in any of
the following ways:
- Speak face-to-face to any member of staff
- Telephone 01234 228597
- Email be.heard@bedford.gov.uk
- Text 07795 686459
- Fax 01234 228772
- Write to: Consulting Bedford, Freepost ANG5840, Bedford,
MK40 1ZD
The Council has three different complaints procedures, which are
listed below with further information.
On receipt, your complaint will be assessed and
will aim to send an acknowledgement letter to you within 3 working
days which will include the following information:
- How the Council proposes to handle your complaint
- Who will respond to your complaint
- A timescale by when you can expect a written response
- Details of the appropriate complaints procedure
- Advice on what you can do if you are not satisfied with your
response
The Adult Social Care Complaints Procedure
Simple
overview of Complaints Procedure and Customer Feedback
Form
Comprehensive overview
of Complaints Procedure
Other action you can take
If you are not happy with
how your complaint is handled you may want to contact the Local
Government Ombudsman. You can do this at any time. The
Ombudsman usually expects the Council to have had the opportunity
to look into your complaint first.
Local Government Ombudsman
PO Box 4771, Coventry, CV4
0EH.
Phone: 0300 061 0614. Text: 0762 4804299. Online: http://www.lgo.org.uk/making-a-complaint
Local Government
Ombudsman Annual Review 2011/12
Further Information
We promise to be professional at
all times. In return we ask that you treat our staff politely and
with respect.
We understand that sometimes
you may want to remain anonymous and we will respect
this. However, it may be difficult to respond to you or to
fully investigate your complaint.
Please note that the personal
details you supply will be held on file and/or computerised by
Bedford Borough Council for the purposes of assessing your
feedback.