Customer Advisory Service
Customer Advisory
Service
Situated in the Cash Hall, the Customer Advisory Service offers you
a full range of assistance at the counter when calling in
person. In brief, Customer Advisory Assistants can assist you
with the completion of housing and council tax benefit claim forms,
check your required proofs, or explain how an award has been
calculated.
You are first seen at the Fast track Counter by experienced Enquiry
Assistant who estimates how long the enquiry will take. If
the enquiry is to take longer than five minutes, the Customer
Advisory Assistant will refer you to a colleague for a more
in-depth private interview.
The Customer Advisory Service also deals with telephone
enquiries relating to Housing Benefit and Council Tax Benefits.