HOUSING COMPLAINTS

If you have a concern about your home, whether it is rented from a private landlord, a Housing Association or even if you are an owner occupier but need advice or assistance, the Council can help you.

The Council offers a range of services to support everyone to stay in their home and be safe, comfortable and secure. The housing webpages provide all the advice you may need to get the support that's right for your circumstances.

Sometimes concerns and problems cannot be informally resolved so in these circumstances the best route to follow is to make a complaint or request assistance from the housing enforcement team.

Service requests or complaints fall into these main areas:

If your home has defects and is rented from a private landlord or a Housing Association.
If your home is affected by disrepair that originates from an adjacent property (called a nuisance).
If your home (all tenures) is affected by serious defects and you need advice on how to proceed.
If you have a drainage problem (not Anglian Water responsibility) that cannot be resolved or needs excavation.
Mobile Home Sites - site issues and individual units.
Long Stay Immigrants - property inspections and reports.

Before reporting the complaint please ensure you have followed the advice on the page 'Getting repairs done'.

To make a complaint or ask for service from the housing team you can:

Call at the main reception desk in the Town Hall;
Telephone 01234 227257 - Housing complaints;
Email ehadmin@bedford.gov.uk
Write to Housing Enforcement Team, Room 515, Technical Services, Town Hall, Bedford MK40 1SJ.