Life in the community
Customer Advisory Service
Customer Advisory Service
Situated in the Cash Hall, the Customer Advisory Service offers you a full range of assistance at the counter when calling in person. In brief, Customer Advisory Assistants can assist you with the completion of housing and council tax benefit claim forms, check your required proofs, or explain how an award has been calculated.
You are fist seen at the Fast track Counter by experienced Enquiry Assistant who estimates how long the enquiry will take. If the enquiry is to take longer than five minutes, the Customer Advisory Assistant will refer you to a colleague for a more in-depth private interview.
The Customer Advisory Service also deals with telephone enquiries relating to Housing Benefit and Council Tax Benefits.
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